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Warranty and Return Policy
Your satisfaction is our priority
Understand our comprehensive warranty and return commitments
Warranty
All “VIEWE” brand products are guaranteed for one year. The warranty period starts from the date of delivery of the goods. If the product is re-developed by the customer or repaired without the instructions of our engineers, the warranty is automatically lost.
Free Warranty
During the warranty period, the quality problems generated under normal use, such as inaccurate display color, poor touch, button failure, switch failure, poor LED brightness, etc. Logistic will be do with 4PX Air mail shipping service.
Charged Warranty
VIEWE warranty does not cover defects, damages, or failures resulting from:
- Improper Operation & Storage
- Unauthorized Modifications
- External Events & Wear
Detailed Exclusions
1. Improper Operation & Storage
- Environmental Factors: Use in non-compliant environments, including overvoltage, overcurrent, lightning strikes, or extreme temperature/humidity
- Physical Damage: Exposure to liquids, water immersion, oxidation, rust, or damage caused by physical abuse and vibration.
- Operational Errors: Failure to follow the product manual, such as improper installation or forcibly plugging/unplugging components while the power is on.
2. Unauthorized Modifications
- Hardware/Software Tampering: Any unauthorized decomposing, reassembly, rooting, or flashing.
- Customization: Unauthorized welding, part replacement, or circuit board modifications.
3. External Events & Wear
- Force Majeure: Natural disasters (earthquakes, floods, fires) or human-made crises (wars, sanctions).
- Natural Degradation: Normal wear and tear or secondary damage caused by continued use after an initial failure.
Return Reason & Cost Responsibility
| Reason | Period of Validity | Evidence Submission | Shipping Cost Responsibility |
|---|---|---|---|
| Quality issues | Within 15 days | Required | Seller |
| Damage caused by customer | Repair only accepted. | Required | Buyer |
| Wrong item received | Within 15 days | Required | Seller |
| Customer subjective dislike | Refunds are not accepted. | NOT Required | / |
| Exchange due to wrong purchase | Within 15 days | NOT Required | Buyer |
Service & Shipping Fees
Maintenance Fees: For functional damage caused by abnormal use (e.g., wrong voltage, foreign objects, or self-repair), maintenance fees will be charged based on the degree of damage.
Shipping Costs: For returns or exchanges resulting from non-product quality issues, the buyer is responsible for all round-trip shipping fees.
Returns & Refund Process
How to Initiate a Request: Contact us within 15 calendar days of receiving your order via email to order@viewedisplay.com.
Authorization Required: All returns must receive a Return Merchandise Authorization (RMA) before shipping back.
Need Technical Support?
Our expert team is ready to assist you with any technical questions or concerns about your VIEWE products.
Support Email: support@chinasunyee.com
Order Email: order@viewedisplay.com